EXPERTLY-RESEARCHED SAP C_TS470_2412 PDF QUESTIONS FROM EXAM4DOCS

Expertly-Researched SAP C_TS470_2412 PDF Questions from Exam4Docs

Expertly-Researched SAP C_TS470_2412 PDF Questions from Exam4Docs

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q10-Q15):

NEW QUESTION # 10
What can you use to speed up the creation of new service contracts by reusing existing information?

  • A. Service order templates
  • B. Service contract templates
  • C. Product bundles
  • D. Service contract quotations

Answer: B

Explanation:
Creating service contracts in SAP S/4HANA Cloud Private Edition, Service can be time-consuming if done from scratch. To streamline this process, SAP provides tools to reuse existing data. The correct answer is service contract templates(Option D).
A service contract template is a predefined structure that includes standard data such as items, pricing conditions, billing plans, and service objects. When creating a new service contract, you can select a template and adapt it to the specific customer or scenario, significantly reducing manual entry and ensuring consistency.
* Service contract quotations (A):These are preliminary documents used to propose a contract to a customer, but they are not designed for reuse as templates for contract creation.
* Service order templates (B):These are used to standardize service orders, not service contracts, and thus do not apply here.
* Product bundles (C):These group products or services together but are not templates for creating contracts; they are more relevant to sales or service items.
"Service contract templates enable the rapid creation of new contracts by providing reusable structures with predefined data, such as items and conditions, which can be adjusted as needed."


NEW QUESTION # 11
What is the purpose of creating maintenance planner groups?

  • A. Mapping a group of persons creating maintenance task lists
  • B. Mapping a group of persons planning maintenance capacities
  • C. Mapping a group of persons performing maintenance work
  • D. Mapping a group of persons planning maintenance activities for technical assets

Answer: D

Explanation:
Maintenance planner groups in SAP S/4HANA Service (and Plant Maintenance):
* Mapping a group of persons planning maintenance activities for technical assets: Planner groups (e.
g., defined in transaction IP02) organize planners responsible for scheduling and managing maintenance plans and orders for technical objects.
* Performing maintenance work: Handled by work centers, not planner groups.
* Creating task lists: A design task, not the planner group's role.
* Planning capacities: Managed via capacity planning, not planner groups.This is part of maintenance planning setup."Maintenance planner groups map persons responsible for planning maintenance activities for technical assets." (SAP Help Portal, Maintenance Planning).


NEW QUESTION # 12
Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, Service? Note: There are 2 correct answers to this question.

  • A. Maintenance and Service Planning
  • B. Enterprise Service Organization
  • C. Organizational Management (Legacy)
  • D. Enterprise Organizational Model

Answer: B,D

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides specific frameworks for defining organizational structures:
* Enterprise Organizational Model: This is the modern, integrated approach in S/4HANA to define organizational units (e.g., company codes, plants, service organizations) for service processes.
* Enterprise Service Organization: This specifically refers to the service-specific organizational structure, including service organizations, teams, and employees, tailored for service management.
* Maintenance and Service Planning: This is a process, not an organizational structure definition option.
* Organizational Management (Legacy): Refers to older SAP ERP HCM structures, not the primary method in S/4HANA Cloud Private Edition.These options are part of the organizational setup in SAP S
/4HANA Service."Define your organizational structure using the Enterprise Organizational Model and Enterprise Service Organization for service processes." (SAP Help Portal, Organizational Structure Setup).


NEW QUESTION # 13
Which capability can proactively inform users about specific issues such as expiring contracts?

  • A. Situation monitoring
  • B. Issue monitoring
  • C. Issue handling
  • D. Situation handling

Answer: A

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides capabilities to proactively manage and notify users about critical events, such as expiring contracts. The correct feature is:
* Situation monitoring: This capability uses predefined rules and thresholds to detect situations (e.g., a contract nearing its expiration date) and proactively notifies relevant users via alerts or messages in SAP Fiori apps. It's part of the embedded analytics and service management overview, enabling real- time awareness of issues.
* Issue monitoring: This is a more general term and not a specific SAP capability for proactive notifications about contract expirations.
* Issue handlingandSituation handling: These refer to reactive processes for addressing identified problems, not proactive notifications.Situation monitoring is a key feature in service contract management (scope item 3MO) and analytics, ensuring timely action on critical events."Situation monitoring proactively informs users about critical situations, such as expiring service contracts, through real-time alerts." (SAP S/4HANA Service, Analytical Applications).


NEW QUESTION # 14
When creating a reservation in a service order, which storage location can be used? Note: There are 2 correct answers to this question.

  • A. The storage location that is assigned to the service organization of the service order
  • B. The storage location that is assigned to the service employee of the service order
  • C. The storage location that is assigned to the work center of the service order
  • D. The storage location that is assigned to the sales organization of the service order

Answer: A,C

Explanation:
Areservationin a service order reserves materials (e.g., spare parts) from a storage location. The correct answers areAandC. Let's explore this in detail.
Reservation Process:
When a service order includes materials (e.g., via a BOM or manual entry), the system creates a reservation (movement type 261) specifying the storage location.
* Storage location assigned to the service organization (A):The service organization (defined in org management) can be linked to a default storage location in customizing (e.g., SPRO # Service # Organizational Data). This location is proposed for reservations, reflecting where the service team typically sources parts.
* Storage location assigned to the work center (C):The work center (e.g., "Repair Shop") executing the order can have a storage location assigned in its master data (transaction IR02). This ensures parts are reserved from the work center's designated stock.
Why Not the Others?
* Sales organization (B):Sales orgs handle commercial aspects, not physical stock locations for service execution.
* Service employee (D):Employees don't have storage locations assigned; they're linked to work centers or org units.
Example:
Service order for Plant 1000, service org "SERV1" (storage loc. "0001"), work center "WC01" (storage loc.
"0002"). Reservation can use "0001" or "0002" based on configuration.
"Reservations in service orders can use storage locations assigned to the service organization or work center."


NEW QUESTION # 15
......

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